Disappointed in help when they app break down

I had been playing this game for a few months built a good army, decided to really spend money as I thought I really found a good game to spend my hard earned money on I did and BOOM the app goes and makes a error and now I cant get in my account and it tied a new game I try and get help its been three days and no help I spent 35$ that I cant use and lost everything As I know my shield has gone away VERY HURT UPSET AND DISAPPOINTED

Blah s about Age of Lords: Legends & Rebels, v3.0.3